Returns and complaints
Filing a complaint
To file a complaint, follow the steps below:
1. Complaint form
Complete complaint form.pdf and attach it to the shipment. The document should contain the following data: name and surname, e-mail address or correspondence address, telephone number, indication of the product number and reason for the complaint, date of purchase and occurrence of the defect.
2. Returning the product
When submitting a complaint, please return the product along with all its accessories and a copy of the purchase document.
3. Shipping
The complained product should be sent to the address of the source warehouse, information about the warehouse can be obtained from the seller.
Attention! Remember that the returned product must be transported appropriately so as not to damage it. Damaged returns will be rejected.
Return of goods
According to applicable law, you have 14 days to return the goods. To withdraw from the contract and return the product purchased from us, complete the necessary declaration.pdf and send it to our address along with the returned product(s). Before shipping, please contact the store staff to determine the warehouse address for return.
The cost of return transportation is borne by the buyer, and the seller, after accepting the return, does not refund the transportation costs to the ordering party.
Information on the right to withdraw from the contract and a sample withdrawal form are available to:
Only the Customer who is a Consumer is entitled to a 14-day period to withdraw from the contract. Pursuant to Art. 22 (1) of the Civil Code, a Consumer is considered a natural person who concludes a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity.
